Experience

Making connections

Technology, leadership, and the work I do.

Work history

Ground covered

Desktop Support Analyst

RGB Spectrum

  • Provided onsite and remote technical assistance to 100+ employees worldwide.
  • Maintained core infrastructure services including firewall and spam filtering appliances, email, permissions, networking equipment, servers, and phone systems.
  • Implemented infrastructure improvements to improve operational workflow efficiency.
  • Configured, deployed, and monitored hardware assets, networking equipment, and software.

IT Helpdesk Specialist Intern

Proofpoint

  • Provided Tier 1 technical support to 1000+ employees worldwide.
  • Managed and resolved helpdesk tickets using Atlassian JIRA.
  • Mass-provisioned systems with custom images using FOG server and DeployStudio.
  • Monitored deployed assets and remotely assisted internal customers using Kaseya VSA.
  • Assisted with security policy rollouts including 2FA, MDM, and SSO.

Student Technician

Information Technology Services, San Jose State University

  • Extracted and prepared legacy PBX data for VoIP phone deployment presentations.
  • Configured and managed VoIP phones using Cisco Unified Communications Manager.
  • Assisted with on-campus mass VoIP deployments of 1000+ handsets.
  • Created support tickets for service requests.

Supply Chain Engineer Intern

Vidtek Associates

  • Managed and enhanced features of the company's WordPress-based website.
  • Maintained the online internal inventory database and researched part replacements to reduce BOM costs for R&D projects.
  • Created and designed technical documents.
  • Supported R&D activities and parts procurement.

IT Intern

RGB Spectrum

  • Gained experience with Microsoft Active Directory, Exchange, Dynamics CRM, and SharePoint.
  • Configured rack-mounted servers with custom first-party software.
  • Provided technical assistance to 100+ employees.

Education

Lessons learned

San Jose State University

B.S., Computer Electronics and Networking Technology; Minor, Business Management

Summa Cum Laude; GPA: 3.86/4.0

Certifications

Stamps collected

AZ-305: Designing Microsoft Azure Infrastructure Solutions

Issued: Oct 2022 · No expiration

See credential

Azure Solutions Architect Expert

Issued: Oct 2022 · Expiration: Oct 2027

See credential

Azure Security Engineer Associate

Issued: Jan 2020 · Expiration: Jan 2022

See credential

Azure Administrator Associate

Issued: Dec 2018 · Expiration: Dec 2020

See credential

AZ-100: Microsoft Azure Infrastructure and Deployment

Issued: Dec 2018 · No expiration

See credential

MTA: Cloud Fundamentals

Issued: Jun 2018 · No expiration

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Cisco Certified Network Associate Routing and Switching

Issued: Sep 2016 · Expiration: Sep 2019

See credential

CompTIA A+ ce

Issued: Jan 2015 · Expiration: Jan 2021

See credential